eMaxel FAQ

My Account
Anyone can simply create ‘My Account' by entering their personal information such as name, email, password and Referral Code in the 'Create Account' page located at the upper right corner of eMaxel.com. Once you've created your account, you'll be listed as a "Regular Member."

After creating an account, all you have to do is purchase any item from the site and you will become a ‘Registered Member' of the eMaxel.com and also, you will automatically become a Prime Member of hubutu.com. On the checkout process, you will need to fill in the shipping information such as the recipient's name, address, postal code, phone number, and customs clearance number using the language of the shipping country.

Registered Members can enjoy the following 5 benefits.

1. Back Office: Access to the back office will be given to a Registered Member.
2. Commissions and Bonuses (See Back Office FAQ for information about all compensations)
3. Shipping is free when you purchase over $79.99. (Except coupon or voucher purchase)
4. Guarantee of safe purchase for Registered Members: In case of customs clearance problems, we'll provide full customer protection such as re-delivery or half price compensation
5. Receive your own URL: You can promote your own URL on social network pages or text to receive a commission (Sample of your URL: www.emaxel.com/gildong123)

Registered Members can also receive Binary commissions, Matching bonuses, Star bonuses, Leadership bonuses, Voucher bonuses, etc. in the back office. When a regular member upgrade to a registered member, the back office is activated and can be viewed on the site.
Yes. Other members' e-money will allow you to purchase the products of eMaxel

If you are not yet registered as a regular member on eMaxel, there is no e-Money in your back office, so you can use e-Money which belongs to your sponsor or other members.
As a rule, changing the sponsor or changing the position of the leg may cause serious errors in the system. We only allow exceptions to exchange personal information with each other.
However, when exchanging information, there should be no one on the bottom of each account, and beware of that the sponsor will be changed.
It is impossible. Regular members cannot sponsor a registered member because they do not have back office accounts.
If the downline of a regular member is to become a registered member, the referrer must first register as a registered member or the downline of a regular member should request to change sponsor to support@emaxel.com.
In certain countries, your name and address in your local language are required for customs clearance. Therefore, there is an additional NICKNAME field that will give your first and last name in your local language when you open a new account. Also, please fill in the address in the local language.
As soon as you have created your new account, you can have your own 'My ID' (=Referral Code) which is automatically generated with contains 6 digits of characters and numbers from eMaxel.com.

If a prime member of Hubutu purchases an eMaxel product in the H-Zone and becomes a registered member of eMaxel, it is the same as Hubutu's ID. If you register as a registered member in eMaxel, the username and password of Hubutu is the same as eMaxel.

If you don't like the given ID, you can have a new ID as you like by requesting via support@emaxel.com. Only in this case, the change of ID is allowed.

'My ID' will be used for your 'Referral Code' and your eMaxel Sub-domian as well. EX) http://www.emaxel.com/john123
Login with your existing password, go to "MY ACCOUNT" page and click "Change Password".
Re-enter the existing password and enter the new password twice.
Do not forget to press the 'Save' button, and you will be able to log in with your new password from the next visit.
You can use the password search at the bottom of the login page. In order to use this function, your e-mail address must be entered in your personal information section. If you do not receive your password, please contact us via e-mail at support@emaxel.com.
In "Hubutu", your ID/username will be used as the role of the referral code. This is a very useful marketing tool that helps you to recommend people. From "My Account" at Shopping Mall, through the option of invitation, you can send your unique ID to your many friends along with the e-mail to numerous people at once. In addition, through SNS, mobile messenger, internet cafe and blog, etc., you can inform your Referral ID or sub-domain address. To promote, our recommendation includes, even in off-line, give your Referral ID or sub-domain address by handwriting to your friends and company's co-workers.
"eMaxel" will terminate or forcefully withdrawal an account from defective members or causes detriments to others for the following:
  • In the event of the same one person creating multiple accounts
  • In the event of recklessly creating a spam mail for advertisement or plastering the bulletin board causing inconvenience/difficulty for other users. (The account will be seized after being warned three times)
When a member violates the terms and conditions of the relevant account, "eMaxel" can withdrawal such an account or the member of such an account can withdraw him/herself. Should you seek to withdraw your account, you can request through support@emaxel.com. Shopping points that have not been used for 365 days will be automatically deleted.
It is against the rule in the United States that one member has multiple accounts in a company. Accordingly, a member is allowed to have only one account.
Yes. You can use other member's e-Money to upgrade or purchase products. Since you have not been registered as a prime member yet at "eMaxel.com", you do not have "Back office". So that to sign up for the membership or purchase your products, your sponsor can make payment with his/her e-Money or transferred e-Money from other members on behalf of your direct payment.
Compensation Plan
The compensation that the company offers is largely classified into two types; weekly compensation and monthly compensation.
weekly/monthly compensation : Binary Commission, Matching Bonus, Star Bonus and Leadership Bonus.*

*You must maintain 2 or more direct sponsored members to sustain the active status.
**Star Bonus is paid one time only when you obtain a star.
†If a star level is not retained within same month, bonus will be held.
†Leadership Bonus will be paid at the star level you attained during that month.

※ A registered member who have completed ‘EXCELLENCE ™ Consultant Training Course' will receive an additional voucher of $48 ~ $156 when the set package is sold in the direct lower part. This voucher can be transferred to another person and you can earn additional income.
Star Bonus Table
Level Requirement
Level Retained Total Volume (CV) Lesser Leg Volume (CV) Star Bonus** ($) Leadership Bonus ($)
1 Star* 3,000 1,200 200 N/A
2 Star 7,500 3,000 500 300
3 Star 15,000 6,000 1,000 500
4 Star 50,000 20,000 3,000 1,000
5 Star 100,000 40,000 6,000 2,000

*Must achieve within 7 days of registration
**Star bonus is paid in monthly installments corresponds to number of stars.

Vouchers are a kind of gift bonus issued only by the eMexel as a reward for a special event or reaching a specific qualification which is used only in eMexel. Special promotion events are announced in advance on the site.

All voucher bonuses can be used on the site and it can also be transferred to other members which will allow you to earn additional income.
Your first renewal date is 30 days after your registration date. That means if you purchase one or more products within 30 days of your previous purchase, your membership will continue to be active. Active members must sustain active status until the due date in order to be eligible for that month's bonuses. Purchase with a voucher will not be counted as a purchase for renewal.
Failure to complete the subscribe by the due date will result in the suspension of all membership benefits. To reinstate your status as an active member, simply purchase any one of the products on eMaxel.com. Once you complete your purchase, your account will be activated again and you will continue to receive commissions and bonuses. However, even if you restore the 'active status', you will not be paid for the commissions and bonuses for the days you were in 'inactive status'. The due date for subscribing is always 30 days after your last purchase date.
Commission Pay-out can be requested only if the balance of 'M-Money' is over $102, and if you make a payout request by midnight of every Sunday after login to e-Wallet, It will be loaded into your eWallet account on your 'i-Payout' on Friday. The money loaded in the e-Wallet can be transferred to your i-Payout debit card and be used. (only available if you have and activate an 'i-Payout' debit card).
* Loading fee: $2.00
* M-Money can only be loaded.
Even if you don’t have a debit card, if the balance of M-Money is over $202, you can send us the information such as amount of M-Money to withdraw and your member ID and the name, name of the bank, account number to support@emaxel.com and we’ll deduct $100 as a service charge and send you the remaining amount to the bank within 24 to 48 hours (Except holidays). The exchange rate is applied on the day of the remittance.
There are three types of e-Money in eMaxel.com; M-Money (My Money), T-Money (Transferred Money), H-Money (Hubutu Money)

  • M-Money (My Money): M-Money can be generated from your network marketing activities and can be cashed. 'My Money'(M-Money) can be transferred to other member(s) and it turns to 'T-Money (Transferred Money)' once transferred.
  • T-Money (Transferred Money): T-Money is an e-Money received from your M-Money or another person's M-Money / T-Money. It is available for purchase only and is not cashable. You can use this T-Money to buy your own or others' products.
  • H-Money (Hubutu Money): This is the e-money generated by Hubutu.com. The e-Money of Hubutu and eMaxel can be used interchangeably when purchasing products.
For e-Money lost due to the wrong payment processor unknown error, you can request by clicking "e-Money Request" at "My Account" of the "Back Office". This method of "e-Money" transfer request takes several days from the date of application due to verification and review. If the requested information is accurate, it will be transferred to the requested member's T-Money account.
In order to check on the details on your use of e-Money, click 'Money Trans History' in the e-Money of your 'Back Office'. The two e-Money buttons such as, 'My Money'(M-Money) and 'Transferred Money'(T-Money) are placed in order.

By choosing and clicking the button you desire, you will be able to check the amount of each kind of e-Money you have. You will also be able to check how much e-Money has been transferred from other member(s) to you or how much e-Money you have transferred from you to other member(s). 'My Money'(M-Money) is the default.
If more than $600 a year of e-points is received by those who are a U.S. citizen, permanent residence, has a work permit or a company in possession of Federal Tax identification number, such information must provide a simple tax report/form to IRS. In the case of those who reside within the U.S., the W-9 form issued by the IRS needs to be created. In addition, although it does not apply to a member who is U.S. citizens, permanent residence or those who has a work permit, a member who is involved in a business that generates tax need to create W8-ECI form and file to IRS.

Income due to all the e-points is considered as personal income and must be reported to IRS voluntary for each country. Overseas residents may be able to withhold in paying taxes on foreign income to the IRS because there is no tax levy within American records.
A debit card is a card that uses pre-loaded cash. We have adopted this i-Payout Debit Card as a means of payment for active members if they want to liquidate their accumulated e-Money in their accounts.

Not everybody needs to apply for this debit card issued by i-Payout because there are monthly administration fee and issuing fee. Only those who need it are required to apply at the back office of eMaxel.

The following are the fees and limits for using i-Payout Visa Prepaid cards. It can be available immediately upon transfer.

1. Application fee: $20.00 (paid at the back office by the applicant at the time of application)
2. Monthly administration fee: $1.50
3. Cash on delivery fee: $2.50 (US), $4.50 (International)
4. Daily ATM withdrawal limit: $1,000
5. Daily payment limit: $2,500
6. Maximum card balance: $50,000
7. Daily Deposit Limit: $10,000
8. Debit card loading Fee: $1.00
9. Hibernation Fee: $5.00 (charged when not in use for 6 months)
i-Payout's e-wallet is a window for the members with debit cards to receive commissions and bonuses. You can also use e-Wallet to connect with your current card or bank account.

If the balance is more than $102, you can request loading M-Money to your eWallet for Cash-out. (Proceeds on weekly basis)

You can choose to use any of the following three methods to transfer and use the loaded amount.
  1. Apply for i-Payout debit card and transfer it from your e-Wallet to the debit card directly. (Only one debit card can be used in common between the joined companies in the platform)
  2. Transfer to your credit card or check card (it takes 3-6 days, the first transfer takes 10-14 days for security reasons)
  3. Transfer to your bank account (takes 3-6 days)
Members can take out cash from ATM or Bank with a debit card charged with cash. Furthermore, it can be used for transaction purposes in participating stores or institutions around the world that are affiliated with Visa Card. *For more detailed information, please refer to the i-Payout Debit Card Fee Schedule above.
The debit card application is located at "My Profile" of the "Back Office" where it can be triggered by clicking on the "Apply Debit Card" on the top right corner.

Click 'Apply Debit Card' on the upper, right side of 'My Profile'.
Confirm the accuracy of your personal information.*
*Please check if the name you have entered is the same as the one printed in English on your passport, driver's license or other government ID. If the information is not accurate, please correct it.
Choose the Type of e-Commission with which you wish to pay from the 'Payment Method', and enter your Payment Password.
The debit card application fee is $20. You can usually get your i-Payout Debit Card in 2-4 weeks after submitting the application.

* You can pay your debit card application fee with 'My Money' or 'Transferred Money'.
** It is strongly advised that only the members who have earned e-Commission generated as commissions apply for debit cards.

When applying for i-Payout Debit Card, copies of an ID card such as a residential Card or Driver's License showing SSN information and a bill with your current address should be provided via support@emaxel.com. We will not use the above information for any purpose other than to verify identity and will not share this information with 3rd parties. Should financial information be formally requested by the IRS, payment history information can be provided to the IRS.
If you apply for a debit card after becoming a registered member, a link will be automatically generated and activated from Hubutu@globalewallet.com to the email address you registered at the time of registration. Therefore, you must use the correct email address to receive the link. Your e-mail contains i-Payout's login information. You can log in to i-Payout's e-Wallet from Hubutu.globalewallet.com from now on.

If you do not use the correct email address at this time, please contact us at support@emaxel.com to request your name, ID and correct email address. Please do not change your email address yourself.

The ID used in this eWallet is in the back office's My Profile in parentheses next to the username (eg D51 ****) and the password will be emailed to you. And the pin number is the last 4 digits of the above example (D51 ****). If you do not receive your password via email, please contact support@emaxel.com.

* Copy of ID card Uploading:
Generally, you do not need to upload a copy of your ID card, but if you see an e-mail that says, "Please submit a copy of your current picture government (ex: driver's license or passport) and evidence (utility bill) ID If your score* is 85 or more, you must upload one copy of your resident registration card, driver's license or passport, and a copy of the bill, such as electricity and phone charges, which is the same as your address when you apply. Uploading must be done separately.

* We do not know the precise standard of OFAC, but we do not think it is similar to the name or address of a credit cruncher, economic criminal or terrorist registered with the US Treasury Department. The higher the score, the better.
In order to activate the debit card you have received, you need to go to the website (www.i-payout.com), and go through the following procedures:

  1. Enter your card number in the box of 'Activate My Card' and click 'Go'
  2. Enter your date of birth (dd/mm/yyyy) and click 'Continue' .
  3. Enter Username, Password, and PIN (PIN is a 4-digit number need to withdraw cash from ATM's) and click the "Complete Setup" button which is at the bottom.
* For more detailed information, refer to "Debit Card Activation Method".
In order to withdraw cash from ATM's using my i-Payout Debit Card, at all the places other than the U.S.A., you must select "Foreign Card", and then "Checking".

If you use the i-Payout Debit Card whose cardholder's registered address is within the U.S.A., you have only to select "Checking".
  • You may access your account as often as you like and make withdrawals up to your available balance.
  • The Card has a daily withdrawal limit of $5,000. Local ATMs may have lower per transaction limits, so you may have to use the ATM more than once to reach the daily limit. The daily withdrawal limits for transactions requiring a signature or a PIN are $5,000 each.
  • However, there may be a transaction fee associated with each account withdrawal. Please refer to the Global Cash Card™ fee schedule.
  • Most banks charge non-customers a surcharge for using their ATMs for a withdrawal. Link to www.sum-atm.com for a listing of surcharge-free ATMs near you.
Press "debit" if you are making a PIN-based purchase or if you want cash back with your purchase. Select "credit" if you want to sign when making a purchase with your Global Cash Card™
Purchase payment can be selected from card or e-money of back office.

▶ If you choose to pay by credit card: You can use credit card, debit card, voucher, coupon, etc.

▶ If you choose to pay by e-money:
  1. A 'login window' appears to open the e-wallet of the member who has e-Money to use.
  2. After logging in, select ‘the type of e-Money to be paid'
  3. Enter 'e-Money password' and click 'Continue'.
  4. Confirmation window with number will be displayed and click 'Submit' button to go to page to complete repurchase payment.
  5. Click the 'Place an Order' button at the bottom right of the page to complete your order. (If you do not click on the 'Order' button, only the e-money will be paid, and sometimes your order is not completed.)
* We sometimes accept orders by bank transfer and money order. However, in case of money order or bank transfer, please send an e-mail to sales@emaxel.com with a receipt.

You can use either a credit card or e-Money to make your purchase.
eMaxel.com accepts the following credit cards: Visa, MasterCard, JCB, and Discover. Debit cards are also accepted as long as they have a Visa or MasterCard logo.
If the total purchase amount of the product at eMaxel is over $79.99, free shipping will apply.
In some countries, there may be some differences between banks, but for the first time overseas purchases may be rejected.
You can do most of that by asking them to contact the bank directly and allow them to make international purchases.
When you submit personal information on our website, we will protect your information both online and offline. When you submit sensitive information (such as your credit card number), that information is encrypted and protected with the best encryption software in the industry, Secure Socket Layer. While on a secure page, (such as our order form which is hosted in a secure data facility) the lock icon on the bottom of web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open when you are just "surfing." We also use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure once it is received. For example, we store the personal information you provide on computer systems with very limited access that is located in secured facilities. Hubutu.com's employees are trained and kept up-to-date on our security procedures.
To change or update the credit card you are using for your order, you just need to check out as usual. You can click on the "Change" link right above the credit card currently being used. Then, enter the credit card details again as a new card.
At the time of order receipt, payment is not complete. Depending on the bank or credit card processing company that issued your card, there may be a difference in the processing time of the authorization process.

We also prepare the shipment as soon as possible after the order is completed. Therefore, once the item is packed, you cannot cancel or change it. However, you are welcome to contact sales@emaxel.com. If there is anything we can do, we will.
If your order is not shipped from our warehouse, you can contact us at sales@emaxel.com and let us know the reason for the change and your change address. In addition, if the products have already been shipped from our warehouse but the products are not yet shipped, customs can be submitted to customs and changed. However, when the Customs clearance is over and it has already been transferred to the transport company, it will be returned to the customs office and the re-distribution fee will be incurred. Customs will contact the customer directly about the payment method of reshipping.
This thing happens when you make a mistake to go to another page by clicking on '->' or '<-' in the top left corner without clicking the 'Place an Order' button. Be sure to click the 'Place an Order' button to complete your order.

If you pay only e-money and you fail to buy the items, send the member's ID and amount of money to support@emaxel.com.

Please click 'Request e-Money' in My Account of the back office to request a refund. When applying, please select 'Missing e-Money' in the 'Payment Method' field and 'Request e-Money Refund' in the 'Description' field. The requested amount will be confirmed within 24 hours and a refund will be issued.
If you click one more time before clicking on the 'Order' button and proceed to the next page, you may be charged for duplicate payment due to the time difference between the card issuing bank and the card processing company system.

To avoid this error even if you have a slow Internet connection due to poor internet connection or lack of computer specs, please click the 'Place Order' button once before proceeding to the next page.

If you have a duplicate payment, please write down your name and ID, the date and time of your payment, and the details of your payment at sales@emaxel.com. After confirming within 24 hours (excluding holidays), we will go through the refund procedure. Refunds may take up to seven days or longer depending on the circumstances of the card processing company and the bank.
VAT and tariffs are not included in the shipping cost when you purchase from overseas. It is separate. VAT and customs duties are directly imposed on you by Customs in accordance with the rules set by each country and are not related to eMaxel. We make every effort to avoid taxation on our members.
It means all discounted product prices that do not include shipping costs.
Sometimes a certain product suddenly has a lot of orders or it is delayed from the producer, so the period of sold out may become longer.

In most cases, if the goods are re-stocked within a few days but the goods arrive late, we will send a text message or email to the order customer to let them know when the goods will be shipped.
If you order from New York or California, you are required to pay sales tax. Orders in New York are priced at 4.0~ 8.5%. Orders in California are priced at 7.5~ 9.75%. There is no sales tax when ordering outside of the US or at military facilities such as APO / FPO.

We are not responsible for any taxation / refusal of imports due to unidentified buyers.
Shipping & Returns
Yes, you can. Many of our customers have their packages delivered to their workplace or to a family member. When you are entering your shipping address, make sure you select the "No" radial button when it asks you if the shipping address is also the billing address.
To change the shipping address, go to the ‘Address Information' page and you can click on the "Change" link right above the current shipping address. You can then enter the new address.

There is also a convenient system in which you can enter multiple addresses in advance and click on the desired destination at the time of ordering.
Yes, military customers can shop through the US customer checkout. APO/FPO packages are shipped via US Postal Service. Standard delivery rates will apply. The only limitation is that the amount of the order must be below $80. You will need to select USPS as the shipping method for these addresses.
Products that have not been opened or have not been used can be returned at any time within 30 days. When returning, please print out the part of the purchase history or order record page that was attached at the time of shipment and put it in the box.

The refund amount will be sent directly to the card company. You can find it on your card statement or on the credit card online site next month. Please note that it may take more than 7 days for the return of goods. In case of a refund of e-money payment, we will put it back into e-money. e-Money refund can be requested by clicking 'Request e-Money' on the back office.
Refunds for all registered products are only available for a limited amount. When a new member registers, the referral commission, the binary commission, and the matching bonus are paid to the top members in real time. Therefore, a minimum of $100 will be paid automatically to the up-lines upon registration. This portion of the amount is non-refundable.
When you register, you will be considered as having read the registration agreement and recognizing this point. In other words, if you send the enrollment products you purchased within 30 days after registering as a registered member to our office and apply for a refund, the amount refunded will be the remainder excluding shipping charges. Likewise, this return of enrollment products cannot be refunded after 30 days.
Yes, if you mail an item back to us, you will be responsible for the return postage. We recommend that you add tracking and insurance for your own protection.

Especially when overseas purchases are costly and time-consuming to return, we always try to make convenient and accurate purchases for our customers.

Again, we will ask you to make a careful purchase before purchasing the item again.

Please note that the buyer is responsible for the shipping charges incurred in returning the product and will notify you of the final refund through the confirmation process after receipt of the product.
Due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, your order is returned to us, we will refund your credit card as follows:

You will be refunded the total amount of the order, minus the shipping charge, and 20% of the value of the order, (as a re-stocking fee). We will also subtract any other outside charges eMaxel has incurred during shipping, such as warehousing fees, return postage fees, etc.

If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is seized by customs, there will be no credit processed for the product(s).

Refunds are not available if you choose Global Priority Mail as a shipping method and your order is lost. Also, refunds will not be issued until the returned packages are physically in our warehouse.
Unfortunately, this option is not available according to our policy.
We usually ship the order within 24 to 48 hours. If your order is received in the morning, we can ship your package in the afternoon of the same day (PST). If you order in the afternoon or evening, we won't be able to ship until the following day. There will be exceptions from time to time, but we do our best to ship all orders as quickly as possible.

We do not ship or deliver packages on Saturday and Sunday. Weekend orders including Friday afternoon and evening will be processed on Monday.
The phone number or email may be used by DHL or UPS to contact you in case the mail carriers have problems delivering your order. Please make sure your shipping address, phone number, and email are full and complete.
Internation Shipping
Shipping in the United States is based on DHL, FEDEX or USPS, but shipping rates are different for each country. For example, in the case of Japan, it starts at $15.99 per pound ($2 added per pound), and in Korea starts at $5.99 per pound ($1.30 added per pound). And in the case of China, it is $3.50 per pound and Cosmetics is $6.50 per pound. For reference, a pound (Lbs) is about 0.45 kg, and the decimal point is rounded up. That is, for example, 1.1 pounds = 2 pounds.

Calculation of shipping cost (international air shipping + customs fee + domestic shipping)

  1. International Air Carriage Charges - International air cargo delivered from the United States to each country
  2. Domestic Shipping - The cost of shipping the product to its final destination after arrival.
  3. Customs Clearance Fee ($5) - Customs clearance fees are levied on vitamins, functional health foods, nutritional foods and functional cosmetics. Most other companies charge this amount separately, but we include customs fees at the above shipping rates. We will inform you that we are not liable for any additional taxes arising from the failure to report to the buyer.
We provide real-time delivery tracking systems to our customers by e-mail and text provided by a professional shipping company with a shipping contract to the country in which the order was placed.

Our customized delivery system guarantees the fastest delivery, 99.9% safe delivery rate and 100% A/S in overseas shopping days, which is within 2-3 days after the goods are packed in the United States.
If your order is not shipped overseas, contact us at sales@emaxel.com and let us know the reason for the change and your change address. In addition, if the goods have already been shipped from the head office but the goods are in customs. However, when the Customs clearance is over and it has already been transferred to the transport company, it will be returned to the customs office and the re-distribution fee will be incurred. Customs will contact the customer directly about the payment method of reshipping.
Due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, your order is returned to us, we will refund your credit card as follows:

You will be refunded the total amount of the order, minus the shipping charge, and 20% of the value of the order, (as a re-stocking fee). We will also subtract any other outside charges eMaxel has incurred during shipping, such as warehousing fees, return postage fees, etc.

If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is seized by customs, there will be no credit processed for the product(s).

Refunds are not available if you choose Global Priority Mail as a shipping method and your order is lost. Also, refunds will not be issued until the returned packages are physically in our warehouse.
In most countries, the number of vitamins, foods, cosmetics, etc. is limited to 6 each by law. (In Korea, there is a weight limit of 5 kg per one person) By contrast, there is almost no limit on the number of items shipped for general merchandise.

However, in many countries, if the sum of total merchandise and shipping costs exceeds a certain amount, the tax will be imposed. For example, if you have a personal order from Korea and Japan, you will be charged a tax if the sum exceeds $150 to $200.
There is no sales tax when ordering outside of the US or at military facilities such as APO / FPO. However, if you order a special product that does not relate to our inventory, it may be subject to sales tax. Our shipping fee includes the customs clearance fee, so you do not have to worry about the customs clearance fee. We are not responsible for any taxes imposed or refusal of importation in the country resulting from the unidentified recipients.
Total taxation refers to the case where more than two items are cleared on the same day so that the per-incident tax base is taxed even if the per-incident tax base does not exceed the standard of $150.

Small dutiable goods (total taxation price of $150), which domestic residents report as imports through express consignment or international mail, are taxed or exempted as follows based on overseas suppliers (Internet shopping malls).

If the overseas supplier is the same:
  • If two or more goods are imported from the same foreign supplier on the same date, the sum will be taxable.
  • However, if it is recognized as a self-employed person, it will be tax exempted separately. However, if there is a suspicion of false tax exemption, the data will be analyzed.

If the foreign supplier is different:
  • If two or more identical goods are imported from different foreign suppliers on the same date, the sum will be taxable.

* We do not take any responsibility for the combined taxation. And, as mentioned above, the Customs will inform you that there is a reason for the claimant to charge the taxpayer for the taxation of the taxpayer later.
Most of the customs clearance is an error of personal information or a product order that is not allowed to be clearance.

Since minor mistakes are the main reason for delaying the receipt of order goods, please confirm after confirming the personal information correctly and confirm that it is the product which is not allowed to clear the domestic market.
This means more than 2 separate shipment or 2 different places of destination in one order. In certain countries, vitamins, foods, cosmetics, etc. can be limited to a maximum of 6 per person. If you want to ship as efficiently as possible, we recommend that you order the number of items in multiples of 6.